Return Policy

Thank you for your purchase! We value you as a loyal customer and are excited you chose Oatmeal Apparel Co., to be your fun, trendy, classic and quality comfort apparel destination. With this said, we know some items just may not be a great fit but keep browsing our Site because we are adding new products often.

If you wish to return or exchange an item, we have a 15-day return or exchange policy, which means you will have 15 calendar days after receiving your item to request a return or exchange. Please keep in mind that some items are not eligible for return or exchange.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase. 

To start a return or exchange, please contact our Customer Care Team at orders@oatmealapparel.com. Our Customer Care Team member will provide return instructions, as well as, a RMA (Return Merchandise Auth) code that must be assigned to each returned package. Note that some items may be subject to a restocking fee. Ask a Customer Care Team member for details.

If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return and RMA code will not be accepted.

You can always contact us for any return questions at orders@oatmealapparel.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately at orders@oatmealapparel.com if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item. 

We do not accept returns on Final Sale items or Gift cards.

Exchanges

If you are requesting an exchange, once your original item has been returned to us, and the item you purchased has been inspected and approved, you will receive a notification that your new item has been shipped. If an exchange is not possible, you will be notified that a credit has been applied to your account. If you do not have an Oatmeal Apparel account setup, you will receive a store credit in the form of a digital gift card via email. Your credit will be the amount equivalent to the product purchase price. You will not be credited for any shipping or other applicable fees that were charged to process your original order.

Refunds

We will notify you once we have received and inspected your return and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time after that for your bank or credit card company to process and post the refund too. Your refund will be the amount equivalent to the product(s) purchase price. You will not be refunded for any shipping or other applicable fees that were charged to process your original order. Note that some items may be subject to a restocking fee. Ask a Customer Care Team member for details.

If more than 15 business days have passed since we’ve approved your return, please contact us at orders@oatmealapparel.com to inquire.

Last updated: August 23, 2025